| | |  |  English Muffins & Crumpets | Home » » » Black Lumpfish Caviar (3.5 ounce) | | | | | | | Product Details: | | | Average Customer Rating:
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Average Customer Review:
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1 of 1 found the following review helpful:
First, igourmet is a class act. But they need better shipping.Feb 24, 2008
By HeavyElectronicsBuyer
"Aaava"
I had ordered this for Christmas presents. It was never rec'd but I'd ordered so much I had missed not receiving it. I let the vendor know, and in not the best way--thanks to poor Amazon UI, I could leave a review, but not easily just click to let the vendor know of the problem. (Are you listening Amazon???).
Anyway, we did not expect to hear anything about it. Order was two months old. But I rec'd an email from igourmet who wanted to rectify the situation. Of course, they asked me if 'we wanted to receive the caviar we had ordered--which is kind of like asking if someone wants to have an IQ of 10 or more--but they *did* go to the trouble of trying to fix the problem. They offered to send the product we hadn't rec'd.
Which cost them a pretty penny I'm sure, since it is only a couple of ounces and had to be shipped w/some kind of cold.
Unfortunately, they went through all this trouble (and this is the point, right?), but the caviar showed up in this over-large box, with a melted something--not enough to last the number of days it was shipped.
I'm sure if you order a number of items, that igourmet will take care of you. And they will try to rectify the situation if you do not receive something. Unfortunately, they need to learn to pack better, for small orders.
I give them 4 stars, because they *want* to make customers happy. Actually they get 6 stars for this (it's all too rare in this world). But I had to subtract something because there's no way we're eating this caviar. When the package showed up w/no refrigeration, and the jar was warm, we just tossed it. I don't want to bother these people again. I've ordered other stuff from igourmet and they need better shipping policies, not better people.
Just make sure you tell them it needs to show up *cold*. Perhaps they'll start using dry ice, like Allen Brothers and other good and experienced shippers. They definitely have the customer service right.
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